In our latest webinar, we took on a challenge that frustrates even the most experienced performance engineers: troubleshooting issues in customer-managed, on-premise environments.
When your application is deployed on a customer’s infrastructure, and support tickets arrive with vague symptoms like “It’s slow,” “It crashed,” “The screen is stuck,” or “Requests are timing out,” it’s often just the beginning of a long and complex investigation.
Unlike cloud environments—where logs, metrics, and diagnostic tools are at your fingertips—on-prem setups create significant hurdles. Limited visibility, restricted access, and delayed communication all stack up to make even basic root cause analysis a time-consuming battle.
This session was all about deconstructing those challenges.
Our expert speaker walked through the critical elements of diagnosing performance problems in environments you don’t control—from understanding what artifacts are essential to troubleshooting remotely, to building automation workflows that make these scenarios less painful.
We explored real-world lessons learned from resolving issues at customer premises and shared practical strategies that have consistently helped reduce turnaround times and improve resolution accuracy.
Key Takeaways from the Webinar:
- Explored why traditional troubleshooting methods often fall short in on-premise deployments
- Identified the must-collect artifacts that enable accurate and timely root cause analysis
- Learned how to extract meaningful context from vague customer feedback using targeted questions and structured communication
- Saw how automation templates and proactive checklists reduce investigation loops
- Gained a framework for reframing on-prem troubleshooting—from reactive firefighting to structured, faster resolution
Webinar Deck
Revisit the key concepts and solutions discussed during the session:
Webinar Recording
Here’s the full webinar recording to revisit the expert insights and strategies shared during the session:
Q&A Session
Our experts addressed some excellent questions from attendees, shedding light on real-world Java performance challenges.
Participant Feedback
We always appreciate hearing from you! Here’s what our attendees had to say about this session.
Stay Tuned for Next Month!
We host a webinar every month covering key topics in Java performance and troubleshooting. Stay connected for details on our next session!
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